Introduction: Making Extraordinary Things Happen in Organizations 1
1 When Leaders Are at Their Best 9
The Five Practices of Exemplary LeadershipLeadership Is a RelationshipPutting It All Together: Credibility Is the Foundation
PRACTICE 1 MODEL THE WAY 41
2 Clarify Values 43
Find Your VoiceAffirm Shared Values
3 Set the Example 71
Live the Shared ValuesTeach Others to Model the Values
PRACTICE 2 INSPIRE A SHARED VISION 99
4 Envision the Future 101
Imagine the PossibilitiesFind a Common Purpose
5 Enlist Others 127
Appeal to Common IdealsAnimate the Vision
PRACTICE 3 CHALLENGE THE PROCESS 155
6 Search for Opportunities 157
Seize the InitiativeExercise Outsight
7 Experiment and Take Risks 185
Generate Small WinsLearn from Experience
PRACTICE 4 ENABLE OTHERS TO ACT 213
8 Foster Collaboration 215
Create a Climate of TrustFacilitate Relationships
9 Strengthen Others 241
Enhance Self-DeterminationDevelop Competence and Confidence
PRACTICE 5 ENCOURAGE THE HEART 271
10 Recognize Contributions 273
Expect the BestPersonalize Recognition
11 Celebrate the Values and Victories 301
Create a Spirit of CommunityGet Personally Involved
12 Leadership Is Everyone’s Business 329
Look to Leaders EverywhereKnow How Important You ArePracticeReflectRemain Humble and HumanSeize the MomentRemember the Secret to Success in Life
Notes 347
Acknowledgments 375
About the Authors 379
Index 383
For Tae and Jackie with all our love. Thank you for all you do and all that you have given us.